Terms and Conditions

1. Agreement and acceptance

These Terms and Conditions ("Terms") govern your access to and use of Cast, the software service available at castofusers.com, including its websites, applications, interviews, reports and related services (the "Service"). The Service is operated by Enhance Ventures ("Enhance", "we", "us" or "our").

By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and, if you use the Service for an organization, on behalf of that organization ("you" or "Customer"). If you do not agree, do not use the Service.

An Enterprise order form or a signed agreement with us takes precedence over these Terms where they conflict.

2. Who may use Cast

You must be at least 18 years old and able to form a binding contract. The Service is intended for business and professional use.

If you accept these Terms for an organization, you confirm that you have authority to bind it.

3. Accounts and security

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for all activity under your account and workspace.

Tell us promptly at security@castofusers.com if you suspect unauthorized access. Seats may not be shared between individuals.

4. Plans, billing and renewal

Paid plans are billed in advance in US dollars, monthly or annually, and renew automatically for the same period until canceled. Fees exclude taxes, which you are responsible for.

Each plan includes usage limits, such as AI users and follow-up questions per month. Extra AI users beyond your monthly allowance are $1.25 each, billed automatically. Unused allowance does not roll over.

You may cancel at any time. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

We may change prices with at least 30 days notice. New prices apply from your next renewal. The free trial is limited to the allowance shown at sign-up and may be changed or withdrawn at any time.

5. What Cast is, and what it is not

Cast generates simulated interviews with AI users. AI users are not real people. Their names, faces, backgrounds and answers are synthesized by AI models from collective public human knowledge and the models’ learned understanding of human behavior, wants and preferences.

Cast cannot access confidential, proprietary or non-public information, including any company’s internal data, and does not survey real individuals.

Outputs, including transcripts, findings, scores, prices and reports ("Outputs"), are directional research aids. They may be inaccurate, incomplete, biased or inconsistent between runs, and they are not a forecast of real market results.

Outputs are not legal, financial, investment, medical, tax or other professional advice. You are solely responsible for decisions you make using Outputs. We recommend validating important findings with real customers before acting on them.

6. Acceptable use

You agree not to: (a) use the Service in breach of any law or third-party right; (b) present AI users or Outputs as real people, real customers, real reviews or real survey data; (c) create AI users that imitate a real, identifiable private person, or input sensitive personal data about others without a lawful basis; (d) generate content that is unlawful, defamatory, harassing, hateful or sexually explicit, or that facilitates fraud or deception; (e) reverse engineer, scrape, copy or extract the Service, its prompts or its models, or use the Service to build a competing product; (f) circumvent usage limits, security or access controls; (g) interfere with the Service or its infrastructure.

You must also comply with the usage policies of the AI model providers we rely on, as we make them available to you.

7. Your content and data

You keep ownership of the briefs, questions, documents, logos and other material you submit ("Customer Content"). You grant us a worldwide, non-exclusive license to host, process and transmit Customer Content only to provide, secure and support the Service for you.

We do not use Customer Content or Outputs to train AI models without your written consent. We may use aggregated, de-identified usage data to operate and improve the Service.

You confirm that you have all rights and consents needed to submit Customer Content.

8. Outputs and intellectual property

Subject to payment of applicable fees and these Terms, as between you and us, you own the Outputs generated for your workspace and may use them for any lawful purpose. Because of the nature of AI, similar Outputs may be generated for other customers, and we do not guarantee that Outputs are unique or free of third-party rights.

We and our licensors own the Service, including its software, methodology, roles, templates, designs and brand. No rights are granted except as expressly stated.

If you send us feedback or suggestions, we may use them without obligation to you.

9. Third-party AI models and services

The Service uses third-party AI model providers, cloud hosting and payment processors ("Subprocessors"). We choose them carefully and bind them to data protection terms, but we are not responsible for their independent acts or for interruptions in their services. A current list of Subprocessors is available on request.

10. Privacy, cookies and data protection

We process personal data as described in our Privacy and Cookie Notice and in line with applicable data protection laws, including the EU and UK GDPR and the UAE Personal Data Protection Law where they apply.

Where we process personal data on your behalf, we act as your processor and the Data Processing Addendum available on request forms part of these Terms.

You can export your data at any time. We delete Customer Content within 30 days after your account closes, unless the law requires us to keep it longer.

11. Confidentiality

Each party will protect the other’s non-public information with reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound by similar duties, or where required by law.

12. Availability, support and changes

We aim to keep the Service available and secure but do not guarantee uninterrupted or error-free operation, except as stated in an Enterprise service level agreement. Features marked beta or preview are provided as is.

We may update or change the Service. We will not materially reduce the core functionality of a paid plan during a paid term.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL PRODUCE ANY BUSINESS RESULT.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD 100 IF YOU HAVE NOT PAID ANY FEES.

These limits do not apply to liability that cannot be limited by law, or to your payment obligations, your breach of the acceptable use rules, or your indemnity obligations.

15. Indemnity

You will defend and indemnify Enhance and its affiliates, officers and employees against third-party claims, losses and costs arising from your Customer Content, your use of Outputs, or your breach of these Terms or applicable law.

For paid plans, we will defend you against third-party claims that the Service itself, excluding Outputs and Customer Content, infringes their intellectual property, and pay resulting damages finally awarded, subject to the limits above.

16. Suspension and termination

We may suspend or terminate access if you materially breach these Terms, fail to pay, or create a security or legal risk, with notice where practical.

On termination your right to use the Service ends. Sections that by their nature should survive, including ownership, disclaimers, limitation of liability, indemnity and governing law, survive termination.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days notice by email or in the Service, and ask you to accept the new version before your next study. Continued use after the effective date means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the Dubai International Financial Centre. The courts of the Dubai International Financial Centre have exclusive jurisdiction, unless mandatory consumer law gives you the right to bring a claim elsewhere. The parties will first try in good faith to resolve any dispute within 30 days.

19. General

These Terms are the entire agreement between the parties about the Service. You may not assign them without our consent. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver. You will comply with applicable export control and sanctions laws.

20. Contact

Questions about these Terms: legal@castofusers.com. Privacy requests: privacy@castofusers.com.